What is a Chatbot? A chatbot is a computer program that simulates human conversation through text or voice interactions with users. It is an automated communication tool that uses artificial intelligence (AI) and natural language processing (NLP) technologies to understand and respond to user queries and commands in a human-like manner. Chatbots are designed to assist users with various tasks, provide customer support, improve engagement, and increase sales. They can be integrated with messaging platforms, websites, mobile apps, and other digital channels to provide round-the-clock service to customers. Chatbots can be categorized into two types: rule-based chatbots and AI-based chatbots. Rule-based chatbots use pre-defined rules and decision trees to respond to user queries, while AI-based chatbots use machine learning algorithms to learn from user interactions and improve their responses over time. Chatbots have become increasingly popular in recent years due to the growth of messagi...